Request to have your items packed up. We coordinate with SCU to get access to your room.
We pack up your room and provide free boxes, tape, and bubble wrap to ensure all your items are safe.
You can choose to store your items through our Bronco Storage service, or have them shipped home.
You don’t need to physically be there, set up an appointment, or designate a proxy. We coordinate with SCU directly to get access to your dorm room.
Our employees wear masks and gloves at all times. For the safety of our employees we ask that you are not present while we pack up your items.
During the pack up process we document each item with a photo and record the entire process on video to ensure items aren't misplaced or mishandled.
If you have a roommate that has not moved out, we will schedule a video conference with you to ensure we correctly distinguish your belongings.
We'll provide free boxes, tape, and bubble wrap to pack up all the items in your room. Any large items will be wrapped with furniture pads and handled with care.
We highly recommend storing items through our Bronco Storage service, but you may request to have some (or all) of your items shipped.
Once your items have been packed, you can choose to have them stored through our Bronco Storage service. When you return to Santa Clara we'll bring your items back to campus.
If you add the Drop Off Service, we'll deliver your items to your dorm room or off-campus residence when you return.
On the request form, you must select you would like some or all of your items shipped. Once your items have been packed, we'll send you a link to view a photo of each item. You may request to have some (or all) of your items shipped. Then, we'll send you an estimate for the cost to ship the items requested.
Due to high shipping costs, we highly recommend storing items through our Bronco Storage service.
There is a flat fee to have your items packed up, regardless on how many items you have.
You can choose to have your items stored at the Bronco Storage rates or shipped to your home.
*For the Pack Up Service we have added 2 additional box sizes.
All items larger than 27 x 22 x 22 inches are considered a bulk item.
Once your items have been packed, we'll send you a link to view a photo of each item. You may request to have some (or all) of your items shipped. Then, we'll send you an estimate for the cost to ship the items requested.
Due to high shipping costs, we highly recommend storing items through our Bronco Storage service.
No, you will not be charged for any of those items; they come free with our pack up service. We will pack up the items in boxes as efficiently as possible to minimize your total costs, and we will use packing paper and bubble wrap when needed to protect your items.
Items that are bigger than largest box (27x22x22 inches), can be stored and will be charged the bulk item rates.
No, you don’t need to physically be present as we have an agreement with SCU to provide access your room when you request the service.
No, we have an agreement with SCU to provide access your dorm room or neighborhood unit when you request the service. There is no need to designate us a proxy, and no need to make an appointment with SCU to access your dorm.
If any of your roommates still have items in your room, you will be asked to join a video call during the pack up session to let us know which items are yours vs. your roommates. Once you request the service, we will work with you to find a time that works best.
No. All items that are in your room will be packed (and/or shipped if requested) unless you tell us otherwise. There is a flat fee for the pack up service, but you will be charged monthly for each box stored.
Items we will not pack include (but are not limited to):
• Perishable Items such as perishable food, plants, anything living, or anything subject to spoilage
• Illegal substances such as alcohol and drugs.
Yes, they both can be packed and stored at the medium bulk item rate.
Yes, large furniture items like a couch are stored at the large bulk item rate.
Although we take great care with all items, accidents do happen. Bronco Student Services will not process any payment for damages that is less than or equal to $200 per Customer. If the damages exceed $200, Bronco Student Services will pay damages of up to $1000 per Customer. Bronco Storage expressly disclaims any liability in excess of $1000 per Customer.
Yes! We can ship some items and store others.
We recommend only shipping your items back home only if you need those items, since s can be quite costly. Once all your items have been packed, you’ll be sent a link to view a photo of each item. You can request which items you would like shipped. We will then send you an estimate for the cost to ship items, and you can make the decision to ship those items or not.
We recommend only shipping your items back home only if you need those items, since shipping can be quite costly. The price will vary depending on the size and weight of the items and where they need to be shipped to.
Once all your items have been packed, you’ll be sent a link to view a photo of each item. You can request which items you would like shipped. We will then send you an estimate for the cost to ship items, and you can make the decision to ship those items or not.
Once your items have been shipped it will take 3-6 days for your items to arrive. Express shipping is available for an additional cost. We will let you know the estimated delivery date for your items when we provide you an estimate for the price of shipping.
We will continue to store your items safety until you return. We would continue to be charged monthly for your items for as long as they are in storage. At any time you have the option to have some or all of your items shipped back to you.
Yes! We offer storage for study abroad students. When you request the pack up service, you would indicate that you plan to study abroad. If your study abroad program gets cancelled, you may sign in to your account and change the return date of your items to an earlier date.
When you request the service, you will indicate which date you would like to get your items back. After we receive your items, you may sign in to your account and change the return date of your items to an earlier date.
Santa Clara University may be providing financial assistance through the CARES Act Relief program. Please contact the SCU Housing Department for more information at housing@scu.edu.
No. The pack up service is a flat fee of $275, and items stored will be charged the Bronco Storage monthly rates.
There is a $20 cancellation fee, but you will be refunded the remaining amount as long as you cancel the pack up service at least 3 business days before your pack up date.
If you cancel the pack up service within 3 business days of your appointment, you will not be refunded.
Upon making the pack up request you will immediately be charged for the pack up service.
After your items have been packed up, you will be charged the first month’s storage payment. You will be charged on the same day each month as the first monthly storage payment.
If you requested that you would like your items shipped. We will send you an estimate for the cost to ship items, and you can make the decision to ship those items. You will be charged for shipping one you agree to the shipping estimate.
