This service is only available to students with extenuating circumstances.
Request to have your items packed up. We coordinate with SCU to get access to your room.
We pack up your room and provide free boxes, tape, and bubble wrap to ensure all your items are safe.
We store your items through our Bronco Storage service in a temperature controlled warehouse.
You don’t need to physically in your room while we pack up your items. We work closely with SCU directly to get access to your dorm room.
We'll provide free boxes, tape, and bubble wrap to pack up all the items in your room. Any large items will be wrapped with furniture pads and handled with care.
If you have a roommate that has not moved out, we will schedule a video conference with you to ensure we correctly distinguish your belongings.
We store your items through our Bronco Storage service in a temperature controlled warehouse. When you return to Santa Clara we'll bring your items back to campus.
If you add the Drop Off Service, we'll deliver your items to your dorm room or off-campus residence when you return.
There is a flat fee to have your items packed up, regardless on how many items you have.
Items stored will be charged the Bronco Storage monthly rates.
All items larger than 36 x 18 x 18 inches are considered a bulk item.
No, you will not be charged for any of those items; they come free with our pack up service. We will pack up the items in boxes as efficiently as possible to minimize your total costs, and we will use packing paper and bubble wrap when needed to protect your items.
Items that are bigger than largest box (38x18x18 inches), can be stored and will be charged the bulk item rates.
If you live on-campus, no you don’t need to physically be present as we have an agreement with SCU to provide access to your room when you request the service.
If you live off-campus, you would need to make arrangements to ensure we can access your apartment or home.
If any of your roommates still have items in your room, you will be asked to join a video call during the pack up session to let us know which items are yours versus your roommates'. Once you request the service, we will work with you to find a time that works best.
No. All items that are in your room will be packed unless you tell us otherwise. There is a flat fee for the pack up service, but you will be charged monthly for each box stored.
Items we will not pack include (but are not limited to):
• Perishable Items such as perishable food, plants, anything living, or anything subject to spoilage
• Illegal substances such as alcohol and drugs.
Yes, they both can be packed and stored at the medium bulk item rate.
Yes, large furniture items like a couch are stored at the large bulk item rate.
Although we take great care with all items, accidents do happen. Bronco Student Services will not process any payment for damages that is less than or equal to $200 per Customer. If the damages exceed $200, Bronco Student Services will pay damages of up to $1000 per Customer. Bronco Storage expressly disclaims any liability in excess of $1000 per Customer.
We will continue to store your items safety until you return. We would continue to be charged monthly for your items for as long as they are in storage.
Yes! We offer storage for study abroad students. When you request the pack up service, you would indicate that you plan to study abroad. If your study abroad program gets cancelled, you may sign in to your account and change the return date of your items to an earlier date.
When you request the service, you will indicate which date you would like to get your items back. After we receive your items, you may sign in to your account and change the return date of your items to an earlier date.
Santa Clara University may be providing financial assistance through the CARES Act Relief program. Please contact the SCU Housing Department for more information at housing@scu.edu.
No. The pack up service is a flat fee of $275, and items stored will be charged the Bronco Storage monthly rates.
There is a $20 cancellation fee, but you will be refunded the remaining amount as long as you cancel the pack up service at least 3 business days before your pack up date.
If you cancel the pack up service within 3 business days of your appointment, you will not be refunded.
Upon confirming your pack up request you will immediately be charged for the pack up service.
After your items have been packed up, you will be charged the first month’s storage payment. You will be charged monthly based on the day your items were packed up.
To see if you qualify and to request this service email storage@broncoss.com.
