Drop off your laundry bag in the lobby of your residence hall.
We take laundry bags to a professional laundromat every week.
The next day we deliver your laundry washed and folded to your door,
Clothes are washed and folded through a professional third party laundromat. The laundromat uses Costco Kirkland Brand Laundry Detergent and Fabric Softener.
Laundry service starts on the second week of each school quarter and ends week 10. We do not operate during finals week.
Laundry bags are picked up at 9 AM in the morning on Monday - Thursday. Bags are returned usually by 1 PM the next day. A schedule of what days we visit each dorm will be posted by September 25th.
This service at Santa Clara University has been running since 2001 when it was beta-tested by students in Swig and gradually rolled out to the rest of campus. There have been no major issues to date.
No. Quarterly subscriptions will be automatically be renewed but may be cancelled at any time.
Yes! Please make sure you label your bag or else it will not be picked up! If there is no information on the bag, we won't know where to return it or who to charge.
Yes! If your laundry bag is not closed all the way (white loop closing 100%) you will be charged an automatic overstuffing fee of $5.
Each bag is insured up to $100. Therefore, each time you drop off your laundry, if something was missing between the time you dropped off your bag in the lobby and the time it was returned to your door -- and was not due to circumstances outside of BSS’s control -- we will reimburse you for the items missing up to $100. If you’ve looked everywhere and are absolutely positive that items are missing, please contact us directly via our Contact Us web page, email, or phone in order to file a complaint and begin an investigation.